What to Expect at a Veterinary Appointment
Your first appointment will be smoother and more pleasant for you and your pet if you know what to expect.
Get Settled
Please come to your appointment roughly 10 minutes early. To save time on your check-in, we would appreciate you filling out the New Patient Form online prior to your arrival.
Meet Your Veterinarian
One of our team members will go over your pet's medical history and talk to you about their issues. You will be able to ask any questions that you have, and we'll reserve time to answer them.
Examination, Diagnosis & Treatment
After your cat or dog has been examined, we'll give you a diagnosis and explain the treatment options. Your veterinarian will work with you to select the best treatment plan for you and your pet.
Following your visit, we'll develop a detailed report of our diagnosis, the discussions we had with you, and your companion's treatment plan. We will keep this information on file for when you need it.
Our Pet Care Philosophy
We are proud to serve pet parents in Danbury and the surrounding areas. We aim to provide you and your pet with state-of-the-art veterinary care and quality service.
All of our team members share the same passion for preventative care, client education, and providing comprehensive medical services to cats and dogs.
Hospital FAQs
For more information about our office policies, payment options, and appointment scheduling read our hospital FAQs.
- What types of payment options are available?
We expect payment in full at the time we provide our services, or upon your pet's discharge. We are able to take payments made by cash, check, Visa, MasterCard, Discover, American Express, and CareCredit.
- Are there payment plans available for my pet’s care?
We currently do not offer any payment plans or financing options.
- Will I be provided with an estimate of costs?
Upon request, we will give you an estimate for the cost of our services in good faith prior to providing your pet with any treatment. Although, unforeseen circumstances could arise which may impact your final bill.
We'll always explain to you our written estimate and answer any questions you have on the charges. We also require a deposit based on our estimate before we can provide your pet with any treatment.
- Should I call ahead to book an appointment?
Yes, you must call ahead to schedule an appointment to guarantee we have room for your pet in our schedule.
- What is your appointment cancellation policy?
If you have to cancel or reschedule your appointment, please inform us as soon as possible so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
Our vets are able to provide veterinary care for companion cats and dogs.
- Where can I purchase my pet's prescription and food?
You can buy all the medications and specialty food your pet requires either at our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee as well as any diagnostics or treatment that you agree to for your cat or dog's treatment. This payment will be due at the time services are provided.
We will require a deposit upfront for any additional hospitalization, diagnostics, or surgery, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
Yes, we will be happy to provide you with invoices and medical notes to submit your claim.
Pet Owner Resources
Here are some helpful links for your pet's health.
